PRIVACY POLICY​

Heritage Health Partners, LLC, a provider of pediatric home care services, is committed to the responsible management, use, and protection of our patients’ personal information. This Privacy Policy explains our practices concerning the collection, use, and disclosure of your information through our interactions via SMS, email, phone calls, and online services.

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INFORMATION COLLECTION

We collect personal information in several ways:

Direct Interactions: When you provide information in person or through direct communications via phone or email.

Through our Website: When you submit information via forms or interact with our services online.
 

Types of Information Collected

We collect personal information necessary to provide and manage our pediatric home care services.
This includes, but is not limited to:

Name and contact details (e.g., email address, phone number)
Demographic and familial information (e.g., age of the child, name of the parent)
Medical and health-related information (e.g., diagnosis of the child)
Location details (e.g., street address, city, ZIP/postal code)
Insurance information (e.g., Medicaid or private insurance details)
Any other information as required for your services with us or to respond to your inquiries.

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Purpose of Collection

The collected information is used to:

Schedule and manage appointments.
Facilitate communication regarding our services.
Process insurance claims and verify coverage.
Improve our services and website interactions based on user feedback.
Comply with legal, regulatory, and healthcare-specific requirements, including HIPAA.

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Use of Information

Your personal information is used to:

Deliver and enhance the healthcare services we offer.
Communicate with you about your care and services you have requested.
Manage our internal operations and administrative functions.
Comply with legal, regulatory, and contractual requirements.

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We may also use your information to contact you by SMS, email, or phone with automated communications about any of the following:

Two-factor authentication: Any authentication, verification, or one-time passcodes.
Account notification: Standard notifications for account holders, relating to and being.
Customer care: All customer interaction, including account management and customer support.
Delivery notification: Information about the status of the delivery of a product or service.
Fraud alert messaging: Messaging about potential fraudulent activity on the account.
Marketing: Any communication with marketing and/or promotional content.
Polling and voting: Requests for surveys and voting for non political arenas.

Service announcements: Any informational message that's meant to raise awareness about an important issue.
Security alert: A notification that the security of a system, either software or hardware, was compromised in some way. This may mean you need to take action.

Any of your information collected on our website will never be sold to a 3rd party.

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HIPAA Compliance

As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA). We maintain physical, administrative, and technical safeguards to ensure the confidentiality, integrity, and security of your protected health information (PHI).​
 

Sharing and Disclosure

Heritage Health Partners, LLC does not sell or rent your personal information.
We may share your information:

With other healthcare providers as part of coordinated care efforts.
To comply with legal obligations, respond to governmental inquiries, or as necessary for legal proceedings.​
 

Communications Preferences

We use SMS to keep you informed about important updates and services. By providing a telephone number and submitting the form you are consenting to be contacted by SMS text message from Heritage Health Partners. Message frequency may vary. Message and data rates may apply. You can opt out anytime by replying STOP. For help, reply HELP.  If you have any questions, please contact us at info@hhplifeshare.com. ​​
 

Data Security

We are committed to protecting your information and have implemented stringent measures tailored to safeguard your PHI, in accordance with HIPAA and other relevant laws.
 

Data Breach Notification

In the event of a data breach involving your PHI, we will notify you without unreasonable delay and in no case later than 60 days from the discovery of the breach. We will also communicate the nature of the breach, the categories of information involved, and the recommended measures you should take to protect yourself from potential harm. Notification will be provided via email or direct communication, as appropriate.​
 

Patient Rights

Under HIPAA, you have the right to access and control your PHI.
This includes the right to:

Request access to and copies of your records.
Request corrections to your records if they are inaccurate or incomplete.
Request restrictions on certain uses and disclosures of your PHI.
Receive an accounting of disclosures of your PHI made by us for purposes other than treatment, payment, or healthcare operations.
 

Changes to this Policy

We may update this Privacy Policy to reflect changes to our practices. If we make any significant changes, we will notify you through your registered email or via a prominent notice on our website.​

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Contact Information

For any questions or concerns regarding the Privacy Policy or our privacy practices, or to exercise your rights over your personal information, please contact us at:

 

Heritage Health Partners, LLC
500 Buford Highway
Suite 1001-116

Suwanee, GA 30024

(470) 738-7665

info@hhplifeshare.com

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Effective as of January 1, 2025.